Zendesk

crm

OAUTH2

Zendesk provides customer support software with ticketing, live chat, and knowledge base features, enabling efficient helpdesk operations and customer engagement

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Available tools

457

Apply Zendesk Macro Preview

Preview how a Zendesk macro would affect a ticket without actually applying it. Returns the ticket object as it would appear after the macro is applied, showing any changes to fields, comments, status, or other properties. Use this action to review macro changes before applying them to ensure the outcome is as expected.

Autocomplete Problems

Autocomplete problems in Zendesk. Use when you need to find problem suggestions based on a partial search text for ticket categorization or troubleshooting.

Autocomplete Users

Search for Zendesk users by name prefix using the POST /api/v2/users/autocomplete endpoint. Returns an array of users whose name starts with the provided query. Use when you need to find users by name prefix for quick user lookup and autocomplete functionality.

Check Host Mapping Validity for Existing Brand

Check the host mapping validity for an existing brand in Zendesk. Returns the current CNAME record, expected CNAME values, validity status, and the reason for validity or invalidity. Use this action when you need to verify that DNS records are correctly configured for an existing brand that has already been created in Zendesk. This action requires a brand ID rather than subdomain/host_mapping parameters.

Count Deleted Users

Count deleted users in Zendesk. Returns the total number of deleted users. Use when you need to know how many users have been deleted for reporting, cleanup, or operational purposes.

Count User CCD Tickets

Count tickets where the specified user is CCD (carbon copy distribution). Returns an approximate count of tickets where the user appears in the CCD field. Use when you need to know how many tickets a user is copied on for reporting or operational purposes.

Count Custom Object Records

Count the number of records in a specific Zendesk custom object. Use when you need to determine the total number of records for a custom object type, which is useful for reporting, capacity planning, or validation before creating new records. This is a read-only, idempotent operation. Example use cases: - Check if a custom object has records before deleting - Get record count for reporting dashboards - Verify capacity before bulk operations

Count Zendesk Organizations

Count the number of organizations in Zendesk. Returns an approximate count of organizations with the timestamp of when the count was last calculated. This is a read-only, idempotent operation. Use when you need to know the total number of organizations for reporting, capacity planning, or operational purposes. For detailed per-organization information, use ZENDESK_GET_ALL_ZENDESK_ORGANIZATIONS instead.

Create Access Rule

Create an access rule for a custom object in Zendesk. Access rules control which users can view or modify custom object records based on conditions. Use when you need to set up data access policies for custom objects, such as limiting access to records created by the current user or records assigned to specific groups. Returns the created access rule with its ID, title, description, conditions, and timestamps.

Install Zendesk App

Install a Zendesk app in the account. Use when you need to add an app from the Zendesk marketplace or a private app to your Zendesk instance. You must provide the app_id; settings are optional for apps that have defaults or no configurable settings. This action is irreversible once installed.

Send Notification to App

Send a notification to currently open instances of a Zendesk app. Use when you need to push real-time notifications or data to a Zendesk app that is currently open in an agent's interface. The notification triggers an event in the app, which can then respond with custom behavior (e.g., display a popup, update UI, trigger a workflow). Only works with apps that are currently open in the Zendesk interface.

Create Autocomplete Tags

Search for Zendesk tags using autocomplete via POST request body. Use when you need to find tag suggestions based on a partial tag name for tagging tickets or organizing content.

Create Automation

Create a new automation in Zendesk. Automations are business rules that automatically perform actions on tickets when certain conditions are met. Automations run server-side and don't require user interaction. Use this action when you need to: - Automatically assign tickets based on conditions - Change ticket priority/status based on rules - Add tags to tickets matching certain criteria - Notify agents or teams based on ticket properties - Implement escalation workflows Note: Automations must have at least one condition that is time-based (like created_at, updated_at) OR check one of: status, type, group_id, assignee_id, or requester_id.

Create Bookmark

Create a bookmark for a ticket in Zendesk. Bookmarks allow you to save references to tickets for quick access. Use this action when you need to: - Save a ticket for later reference - Mark an important ticket for quick access - Create a watchlist-like functionality for specific tickets

Redact Zendesk Comment

Redact sensitive content from a ticket comment in Zendesk using the Agent Workspace method. Use when you need to permanently remove or hide sensitive information such as personal data, credentials, or inappropriate content from ticket comments. This action is irreversible — redacted content cannot be recovered once removed. Note: Requires Agent Workspace to be enabled and (for Enterprise accounts) agents need a custom role with redaction permissions. Closed tickets cannot have comments redacted.

Create Custom Object Bulk Job

Create a bulk job to perform batch operations (create, update, delete, upsert) on custom object records in Zendesk. Use when you need to process multiple records of a custom object type efficiently in a single API call. Returns a job ID for tracking the operation progress via GET /api/v2/custom_objects/{custom_object_key}/jobs/{job_id}.

Create Custom Object Record

Create a new record for a custom object in Zendesk. Use when you need to add a new entry to a custom object type. The record is identified by its unique ID returned in the response. This action creates a new custom object record and returns the complete record data including the generated ID and timestamps.

Create Custom Object Record Attachment

Create an attachment for a custom object record in Zendesk. Use when you need to attach files (documents, images, etc.) to a custom object record. The file is uploaded as a multipart/form-data request. The response includes the attachment details and malware scan status.

Create Custom Ticket Status

Create a new custom ticket status in Zendesk. Custom statuses allow agents to define more granular ticket states beyond the default status categories. Use when you need to add custom ticket workflow states to better reflect your support process. Both `agent_label`, `status_category`, `end_user_label`, and `description` are required. The status category determines which lifecycle phase the custom status belongs to.

Create Deletion Schedule

Create a new deletion schedule in Zendesk that automatically deletes records matching specified conditions on a schedule. Deletion schedules are used for data retention and cleanup policies. Use this action when you need to: - Automatically clean up old closed tickets - Remove inactive users or attachments - Enforce data retention policies - Schedule periodic deletion of bot conversations Note: The 'object' field (entity type to delete) cannot be modified after creation. Use conditions to specify which records to delete - for time-based ticket deletion, use 'duration_since_last_update'; for time-based end-user ('zen:user') deletion, use 'duration_since_last_activity' instead — both with a 'greater_than' operator and ISO 8601 duration values (e.g., 'P30D' for 30 days).